Frequently Asked Questions

Can I Personalize My Order?

Absolutely! We offer comprehensive customization services to ensure you receive the perfect bag, complete with personalized zippers, strap types, and accessories. This is a fantastic way to give a thoughtful gift or token of affection.

Will My Travel Bag Meet Carry-On Requirements?

Travel with confidence! Our travel bags are designed to comply with all airline regulations, ensuring they meet your needs for any journey.

What Is Your Return Policy?

We are committed to your satisfaction. If our product does not meet your expectations, simply reach out to us, and we will handle everything from there!

How Do I Care for My Genuine Leather Bags?

Caring for leather requires a specific approach. We recommend using only lotion or cream for cleaning, avoiding alcohol or spirits. Keep your bags away from water to prevent damage. In case of spills, do not use an air dryer; instead, gently blot the area with a damp towel to absorb excess moisture.

My Bag Has Scratches; Is It Damaged?

Don’t worry if your bag has scratches—this is common with genuine leather. Simply polish or clean it with a lotion, and it will look as good as new!

Can I Choose the Type of Leather?

Yes, you can select your preferred type of leather. However, not every leather type is suitable for all bag designs, so we will discuss your options before finalizing your order.

When Will My Order Ship?

We typically dispatch products within 2 business days. However, the size of the bag and specific requirements may affect shipping times. You can expect delivery within 3-7 days.

How Can I Become Your Retailer?

If you’re interested in becoming an authorized distributor, please submit a proposal outlining your company’s strengths, business model, and minimum order quantity. Our team will conduct a thorough review to ensure a good fit for our products.

Is There a Minimum Order?

Yes, the minimum order size is 10 bags, and we can provide samples as discussed.

What Are the Payment Terms?

For initial orders, we typically require advance payment. As we build a relationship with our customers, we may adjust our payment policies accordingly.

What Is the Total Cost of My Order?

The cost will depend on the number and size of the bags, as well as shipping fees, which vary based on the total volume.

Do You Ship Internationally?

Yes, we offer worldwide shipping. Shipping costs and taxes will vary based on your location, and delivery times depend on the chosen courier.

What Is the Average Order Turnaround Time?

We partner with DHL and UPS for both prime and standard shipping options. Air shipping typically takes 5-7 days, while sea shipping can take 40-45 days.

Do You Include Your Company’s Branding on the Packaging?

We include our branding on all bags, but we can replace it with your customized message or logo upon request.

What Is the Delivery Method?

We understand that each customer has unique needs, so we provide a range of shipping options to accommodate fast turnaround times or competitive pricing.

Who Pays for Customs Fees?

Custom duties are the responsibility of the buyer.

Who Pays for Replacement Shipping Fees?

The buyer is also responsible for any charges incurred during the replacement process.

Do You Provide Tracking Numbers for Delivery/Shipment?

Yes, we provide a tracking ID once your shipment has been dispatched, allowing you to monitor your order's progress.

How Do I Make a Purchase Order?

Please fill out our order form with your information. We will review your request and get back to you promptly.

Can You Provide Discounts/Rebates for Bulk Purchases?

Yes, we offer rebates on wholesale purchases.

What Happens If a Product/Order Doesn’t Arrive?

We are fully committed to customer satisfaction. If a product is lost or damaged during transit, we will either refund your payment or send a replacement.

What Happens If You Cannot Deliver on Time?

If we are unable to deliver your order on time, we are committed to addressing the situation promptly. We will keep you informed of any delays and provide you with an updated delivery timeline. If the package does not arrive as scheduled, you have the option to request a full refund. Your satisfaction is our priority, and we will do everything we can to resolve any issues that may arise.

Is the Packaging Safe?

We prioritize safe packaging to ensure your products withstand the journey to your doorstep. We monitor deliveries closely to guarantee you receive your items in perfect condition.

What Type of Leather Do You Use?

We exclusively use high-quality buffalo and goat leather, carefully handcrafted to meet our exacting standards.

Can You Make Bags Using Faux/PU Leather?

We do not use faux leather, as it lacks the durability and structure of genuine hides. Our bags are made exclusively from top-grain and full-grain leather.

Why Are Leather Bags Preferred Over Other Bags?

Leather is a durable material that withstands the rigors of everyday life. It is flexible and breaks in easily, making it ideal for daily use. Additionally, its natural appearance often garners compliments that synthetic materials may not.

Is Gift Wrapping Available?

Yes! We offer gift wrapping options to provide a special touch to your purchase.

Can I customize my leather product with emblem embossing?

Absolutely! We offer emblem embossing on our leather products, allowing you to personalize your item with your logo, name, or a custom design. This is a great way to make your leather goods truly unique or to enhance your brand's identity. Simply provide us with your specifications, and our skilled artisans will ensure the embossing is executed to your satisfaction. If you have any specific ideas in mind, feel free to reach out to discuss the possibilities!

Can These Be Used as Corporate Gifts?

Our leather bags make excellent corporate gifts, fully customizable to reflect your brand’s identity. We can also emboss your custom logo.

How Can I Submit My Design?

Please fill out the design submission form, and we will reach out to discuss your vision in detail.

Can You Replicate a Bag I Send to You?

Yes, we can replicate a bag you provide. Our skilled artisans will craft it to your specifications at an affordable price.

Are These Wholesale Leather Bags Handmade?

Yes, each of our wholesale leather bags is handcrafted, showcasing unique details that reflect our artisans' pride in their work.

Does Your Product Smell?

Our products are Odor-free, thanks to our natural tanning methods.

What Kind of Buffalo Leather Are You Using?

We use only 100% full-grain and top-grain buffalo leather, ensuring uncompromising quality because you deserve nothing less.

What Is the Durability of Your Products?

Our products are designed to be not just durable but built to last!

Are leather bags waterproof?

While high-quality leather bags are water-resistant, they are not waterproof. We recommend protecting your bag from rain and spills.

Can You Create a Bag Other Than Your Catalog?

Yes! We specialize in designing custom bags tailored to your needs. Contact us to explore our catalog of genuine leather items, including buffalo top-grain and full-grain wallets, clutches, hobo bags, and totes.

How Is the Customer Service?

Our commitment to excellent customer service means we are always here to assist you whenever you need support.

Where Can You Ship the Products?

We proudly serve customers globally, with a significant presence in the USA, UK, Canada, Australia, and several European countries.

What Is the Benefit of Purchasing from Wholesalers?

Buying from wholesalers ensures consistent product quality and competitive pricing based on order quantity.

What Types of Leather Bags Are Available for Wholesale Purchase?

Our wholesale collection features a diverse range of styles, including crossbody bags, shoulder bags, tote bags, hobo bags, clutches, satchels, bucket bags, wristlets, and camera bags—ensuring there’s something for everyone.

What Closure Types Are Available in Leather Bag Collection?

Our leather bags feature various closure types, including zippers, buckles, magnetic closures, snaps, and twist locks, catering to different styles and security needs.

Can Gift Cards Be Used for Wholesale Purchases of Leather Bags?

Yes, gift cards can be used flexibly for any item in our collection, making them an excellent choice for those who appreciate quality leather goods.